Refund policy

Return & Exchange Policy

Khasm Labs accepts returns and exchanges of eligible products within 30 days of delivery.

All returns and exchanges require prior authorization from Khasm Labs. Please contact our customer support team with your order number and the product you wish to return. We will review your request and provide return instructions if approved.

Product Condition

Products must be returned in their original condition and with all included components, accessories, and documentation. Products that have been damaged, modified, altered, or returned incomplete may not be eligible for a refund or exchange.

Special-Order & Other Products

Special-order, customized, configured, software, licensing, subscription, and activated cellular products may be subject to different return or cancellation terms.

If different terms apply to a product, those terms will be communicated at the time of purchase or before the order is fulfilled.

Refunds & Exchanges

Once an approved return is received and inspected, Khasm Labs will issue an approved refund to the original payment method or process an approved exchange. Refund processing times may vary depending on your payment provider or financial institution.

Return Shipping

For returns resulting from a defective product, shipping damage, or an error by Khasm Labs, we will provide return instructions and cover applicable return shipping costs. For other approved returns, the customer is responsible for return shipping costs. Restocking fees may apply where permitted.

Shipping Damage

If your order arrives damaged, please get in touch with Khasm Labs as soon as possible and provide photos of the damaged product and packaging. Please retain the original packaging until the issue has been resolved.

Return Authorization

Do not ship a product back without receiving return authorization from Khasm Labs. Unauthorized returns may be refused or delayed while eligibility is verified.

Need Assistance?

If you have questions about your order, shipping, returns, or exchanges, please contact our customer support team. We are happy to help and will work with you to determine the appropriate resolution.